YOUR PURCHASE
If something isn’t right.
Your consumer rights remain in place. We do not offer change-of-mind refunds after a song project’s download starts with your express consent. Faulty or misdescribed content is treated separately.
Updated 18 October 2026
Before you download
We ask you to request immediate delivery and acknowledge losing your change-of-mind cancellation right for that song project when downloading starts. We email confirmation before enabling the download. Paying or listening alone does not trigger this policy, and earlier purchases retain their original terms. A delivery record shows when we started sending the file, not proof that it saved successfully on your device.
Ask for help
Use our support form or email with your order reference, the email used for the purchase and what went wrong. Please do not send passwords, full card numbers, or private story details that are not needed to resolve the issue.
Cancellations and unused credits
If you want to cancel, contact us promptly. Tell us whether you purchased one project or a pack and which credits remain unused. The applicable cancellation period and remedy depend on the law governing your purchase. Downloading one project does not automatically remove cancellation rights over unused credits in a pack.
A missing or faulty recording
If payment was taken but your song remains locked, do not pay again. If a download is missing or does not work, keep your order reference and contact us. Your rights to a repair, replacement or refund are not limited by the preview or the use of AI.
How refunds work
For purchases under our current download-consent terms, a full cancellation requested within 14 days can be handled automatically if no project has been downloaded and no additional pack credits have been used. The payment must be confirmed and have no existing refund or dispute. Older purchases, partly used packs, non-card payments and faults are reviewed individually. Submit your order reference using our support form.
While an automatic refund is being processed, that order’s downloads and credits are temporarily locked. Approved refunds go back through Stripe to the original payment method. Bank processing commonly takes around 5–10 business days; an email confirms the result.
Refunds and access
A full refund removes the access and credits supplied by that order. A partial refund does not automatically revoke the whole purchase. We will explain any agreed adjustment to individual credits. An account deletion is separate from a refund request; contact us before deleting an account with unused purchases.
The business behind MyBand Life
MyBand Life is operated by JENGU LTD.
Registered in England and Wales. Company number 14157991.
Registered office: 5 Reynolds Court, Bath Road, Thatcham, England, RG18 3JN.